24/7 Global Infrastructure Support - Built on Trust
On-Site IT & Data Center Support
Anywhere in the World
RemoteHands 247 delivers reliable, hands-on technical support for IT infrastructure,
data centers, and network environments worldwide.
24/7 Global Infrastructure Support - Built on Trust
On-Site IT & Data Center Support
Anywhere in the World
Why RemoteHands 247
Infrastructure support built on reliability, structure, and trust
Every task is handled by engineers we stand behind, and the full team built to support them.
True 24/7 Operations
Continuous availability for critical infrastructure, whenever and wherever support is required.
A complete operational team behind every task
Every request is backed by senior engineers, operations leads, project managers, and coordinators, ensuring consistent quality and reliable execution regardless of complexity.
Built for Complex Infrastructure
Experienced in data centers, telecom environments, and enterprise IT where precision is essential.
Fast On-Site Response
Rapid deployment to minimize downtime and maintain operational continuity at your facilities.
Flexible Execution
From major data centers to remote and unconventional environments - we operate wherever needed.
Vendor-Neutral Expertise
We work across a wide range of network, telecom, and server technologies for multi-vendor environments.
Core Services
What we deliver on-site
From rack deployment to infrastructure consulting - our engineers execute across the full spectrum of data center and network operations.
Rack & Stack Deployment, CCTV
Complete rack deployment for data center environments: equipment mounting, structured rack layout, power distribution setup, and cable management with airflow optimization. CCTV installation and door access.
Hardware Installation & Replacement (RMA)
Installation, upgrade, and replacement of network and IT hardware. Vendor-approved RMA replacements with diagnostics, configuration validation, and connectivity checks.
Cross-Connects & Structured Cabling
Design and implementation of copper and fiber cross-connects. Cat6/6A and fiber installations following strict routing, labeling, and documentation standards.
Fiber Splicing, Patching & Testing
Professional fiber splicing, patching and optical link verification. Continuity testing, optical power measurement, and end-to-end link validation using certified testing equipment.
Remote Hands Troubleshooting
On-site technical intervention for diagnosing and resolving hardware, connectivity, and infrastructure issues. Fault isolation, component checks, and system reboots.
Equipment Decommissioning
Secure removal and decommissioning of IT and telecom equipment. Proper shutdown procedures, cable tracing, asset labeling, and preparation for disposal. Secured transport to warehouses.
Preventive Maintenance
Scheduled inspection of critical IT and network infrastructure to prevent service disruptions. Cabling integrity, power connections, and hardware condition verification.
WiFi / Site Surveys & Audit Support
WiFi Ekahau / On-site infrastructure assessments for deployment planning, migrations, or compliance audits. Power checks, rack space verification, and detailed documentation.
Infrastructure Consulting & Turnkey Solutions
Engineering and consulting covering the full lifecycle of telecom and data center infrastructure: design, equipment selection, network architecture, implementation, and logistics.
How We Work
Clear execution from request to completion
A structured operational process ensures every task is scoped, assigned, executed, validated, and supported - with full transparency throughout.
About RemoteHands 247
Trusted on-site engineers, wherever infrastructure runs
Created to solve a real problem: organizations need skilled, reliable engineers on-site fast and without friction. We started with remote hands services for data centers and expanded across Europe, Netherlands, Germany, Serbia, and Italy, with our own teams.
Today we support enterprise clients, network operators, and infrastructure providers 24/7, across Europe and beyond. What defines us is mindset: flexibility, responsibility, and commitment to dependable on-site support wherever infrastructure runs.
Industries We Serve
Supporting critical operations across industries
Our teams operate across a wide range of sectors where infrastructure reliability is non-negotiable.
Data Centers
Installation, maintenance, and troubleshooting in high-availability environments.
Enterprise IT
Corporate data centers, server rooms, and distributed infrastructure.
Telecom & Network
Deployment and maintenance of telecom network equipment.
Cloud & Hosting
Technical operations for cloud platforms and hosting environments.
Remote & Specialized
Maritime, remote facilities, and critical industrial sites.
Our Values
The principles that guide every engagement
We are defined not by size or geography, but by how we work and who we work with.
01 — Integrity & Transparency
We say what we mean, and deliver what we promise
Clear communication, realistic expectations, and standing behind our commitments on every engagement.
02 — Trust-Based Collaboration
Long-term partnerships over transactional relationships
We work with partners and clients who share our values and prioritize sustainable, long-term cooperation.
03 — Ownership & Accountability
Full responsibility from assignment to completion
Every task executed with responsibility, clear documentation, and operational discipline from our team.
04 — Bravery in Execution
Where others hesitate, we deliver
We operate in environments others avoid — remote, complex, unconventional — maintaining high professional standards throughout.
Engineering-Led Operations
A team built by engineers, for complex infrastructure work
RemoteHands 247 was built by engineers and operators with hands-on infrastructure experience. Our Leadership combines decades of expertise across field engineering, network infrastructure, cloud environments, and data center operations, supporting projects across Europe and globally.
Dragan Markovic
CEO
Global engineering & leadership. (read more)
Evzenie Sujskaja
Customer Satisfaction & Delivery Manager
Enterprise networking & data center operations. (read more)
Savas Uzun
Operations Lead
Network engineering & large-scale operations. (read more)
Our Operations team includes 12 specialists located across Europe, many with Senior-level field engineering experience, available 24/7 to support technically demanding projects and critical infrastructure work. Their backgrounds span cloud infrastructure, networking, distributed systems, and data center operations, with direct experience supporting enterprise-scale environments across multiple countries.
Delivery is backed by 50+ employed field engineers and a vetted network of 100+ specialist partners, providing global coverage. An internal IT team supports operations, while Country Managers oversee local execution and compliance.
Together, this structure enables RemoteHands 247 to respond quickly, manage complex deployments efficiently, and deliver consistent results, from standalone installations to multi-country rollouts under demanding timelines.
Contact
Let's Talk Infrastructure- Contact us!
Whether you need engineers on-site tomorrow or a partner for your next major deployment, we respond within the hour. Submit a request or reach out to your nearest regional office.
RemoteHands 247 B.V.
Eemmeerlaan 30
1382 KA Weesp
The Netherlands
Phone: +31 294 798 061
office@rh-247.com
www.remotehands24-7.com
Remotehands 247 GmbH
63165 Mühlheim am Main
Germany
Remotehands 247 Italia S.R.L.
20900 Monza
Italia
Remotehands 247 d.o.o. Serbia
26220 Kovin
Serbia
Legal Notice (Impressum)
Information pursuant to § 5 German Telemedia Act (TMG)
Remotehands 247 GmbH
Ulmenstr. 30/32
63165 Mühlheim am Main
Germany
Represented by:
Managing Director: Dragan Markovic
Contact:
Phone: +49 6108 995 7135
Email: info@rh-247.com
Website: www.remotehands24-7.com
Company Registration:
Commercial Register: HRB 55313
Register Court: Offenbach am Main District Court (Amtsgericht Offenbach am Main)
VAT Identification Number:
VAT ID according to § 27a German VAT Act:
DE330548932
Share Capital:
EUR 25,000
Responsible for content according to § 18 (2) MStV:
Dragan Markovic
Ulmenstr. 30/32
63165 Mühlheim am Main
Germany
EU Online Dispute Resolution:
The European Commission provides a platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odr
Our email address can be found above in this Legal Notice.
Consumer Dispute Resolution:
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Privacy Policy
Last updated: January 2026
General Information
The following information provides a simple overview of what happens to your personal data when you visit this website.
Personal data is any data with which you can be personally identified.
Detailed information on data protection can be found in this Privacy Policy.
Data Controller
The data controller responsible for data processing on this website is:
Remotehands 247 GmbH
Ulmenstr. 30/32
63165 Mühlheim am Main
Germany
Managing Director: Dragan Markovic
Phone: +49 6108 995 7135
Email: info@rh-247.com
Website: www.remotehands24-7.com
The data controller is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data.
Data Collection on This Website
How do we collect your data?
Some data is collected when you provide it to us, for example by entering information in a contact form or sending us an email.
Other data is collected automatically by our IT systems when you visit the website.
This includes technical data such as browser type, operating system, time of page access, and IP address.
What do we use your data for?
- To ensure error-free operation of the website
- To analyze user behavior
- To process inquiries
- To fulfill or initiate contractual relationships
Your rights regarding your data
You have the right to:
- Access your data (Art. 15 GDPR)
- Rectification (Art. 16 GDPR)
- Erasure (Art. 17 GDPR)
- Restriction of processing (Art. 18 GDPR)
- Data portability (Art. 20 GDPR)
- Object to processing (Art. 21 GDPR)
You also have the right to lodge a complaint with a supervisory authority.
Hosting
External Hosting
This website is hosted by an external service provider:
Hetzner Online GmbH
Industriestr. 25
91710 Gunzenhausen
Germany
Personal data collected on this website is stored on the servers of the hosting provider.
This may include IP addresses, metadata, communication data, website access logs, and other data generated through the website.
The use of the hosting provider is based on Art. 6 (1)(b) GDPR (contract performance) and Art. 6 (1)(f) GDPR (legitimate interest in secure and efficient website operation).
A data processing agreement (DPA) has been concluded with the hosting provider.
Server Log Files
The hosting provider automatically collects and stores information in server log files:
- Browser type and version
- Operating system
- Referrer URL
- Hostname of the accessing device
- Time of server request
- IP address
This data is not merged with other data sources.
Legal basis: Art. 6 (1)(f) GDPR.
Cookies
This website uses cookies.
Cookies are small text files stored on your device by your browser.
Types of cookies
- Essential cookies
Required for the technical operation of the website
(Art. 6 (1)(f) GDPR) - Analytics / statistics cookies
Used only with your explicit consent
(Art. 6 (1)(a) GDPR)
You can withdraw your consent at any time via the cookie banner.
Google Analytics (GA4)
This website uses Google Analytics 4, a web analytics service provided by:
Google Ireland Limited
Gordon House
Barrow Street
Dublin 4
Ireland
Google Analytics uses cookies that enable an analysis of website usage.
IP anonymization
IP anonymization is enabled on this website.
Your IP address is truncated by Google within the EU or EEA before storage.
Legal basis
Google Analytics is used only with your consent
(Art. 6 (1)(a) GDPR, § 25 (1) TTDSG).
Data transfer to third countries
Data may be transferred to servers in the United States.
Google relies on EU Standard Contractual Clauses for such transfers.
Withdrawal of consent
You can withdraw your consent at any time via the cookie banner.
You can also prevent Google Analytics tracking by installing the browser add-on:
https://tools.google.com/dlpage/gaoptout
More information:
https://policies.google.com/privacy
Contact Form
If you send us inquiries via the contact form, your details will be stored for processing the request.
Legal basis:
- Art. 6 (1)(b) GDPR (contract or pre-contractual measures)
- Art. 6 (1)(f) GDPR (legitimate interest)
Your data will remain stored until the purpose ceases or deletion is requested.
Contact via Email or Telephone
If you contact us by email or telephone, your personal data will be processed to handle your inquiry.
Legal basis:
Art. 6 (1)(b) GDPR and/or Art. 6 (1)(f) GDPR.
SSL / TLS Encryption
This website uses SSL or TLS encryption for security reasons.
You can recognize an encrypted connection by “https://” and the lock symbol in your browser.
Objection to Promotional Emails
The use of contact details published in the legal notice for sending unsolicited advertising is hereby objected to.
Right to Lodge a Complaint
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy to reflect legal changes or modifications to our services.
